McDonald’s customer service
McDonald’s is known for its great customer service. Right from delivering the products right to your homes to delivering the products to the outlets, McDonald’s customer service had always been tremendous. But, as of now, the McDonald’s customer service has been getting some mixed responses. Many people on sites like TrustPilot, TripAdvisor, GlassDoor are reviewing the customer services as poor and terrible.
Even, Business Insider had reported that the McDonald customer service had reached an all-time low. Such low dips had been attributed to the fact that there are surplus staffs in McDonald who do not have adequate training in fostering customer relationships. One in five complaints received by McDonald’s are related to poor customer service and the managers do not have any proper ideas to overcome this issue and bring back the glory of McDonald’s.
McDonald’s has now created the position of a ‘runner’, a person who will run back and forth to provide chips and sauce packets for the customers instead of the cashiers who do the job normally. McDonald’s customer service had also taken a hit due to its ever-expanding menus and the staffs who lack proper knowledge for managing the new items on the menus.
McDonald’s, on the other hand, had also introduced the option of customising the menu before eating. That is, the customers have now the option of customising their meal as per their choices instead of buying the standard and staple ones. By this way, McDonald’s prevents itself from inflating the costs of its products, making it as the number one breakfast destination.
The McDonald’s customer service became a famed one since McDonald’s was the first company to have introduced the ‘delivered-at-home’ services. This catapulted a lot of customers towards McDonald’s, increasing both the reputation and the growth of the company. This was the main reason behind the conversion of McDonald’s as one of the great companies even today. The McDonald’s customer service played an integral role in the development of the company.
The McDonald’s customer service is also famous for the discounts it had provided to the customers to expand its loyal base. These two factors became the main reasons why McDonald’s still remains as one of the most favourite joints for breakfast all over the world. The excellent customer service coupled with the integration of the suggestions provided by the customers made them one of the unparalleled forces in the food and beverage industry. But, due to a plethora of wrong ideas and other miscommunications, McDonald’s had lost its ‘number one’ status. Get Free Coupon for a meal Via McDvoice Survey
Cash-strapped customers found it increasingly difficult to manage their bills when they ate in McDs. When these factors got coupled with the below-average customer services, they pulled back the growth of McDonald’s.